At Adv. Organics we want you to be happy and confident with your purchase. We offer a 30 day return or exchange on any item purchased online or in-store.
Unfortunately, due to the sometimes-fragile nature of our products we CANNOT ACCEPT RETURNS ON ANY SOIL, MEDIA, AND NUTRIENTS (DRY OR LIQUID).
These items must be stored in the proper conditions to remain viable. Once these products leave our store we cannot guarantee they can be used again by the next person in the event of a return or exchange.
For all other items we offer a 30 day return or exchange with ORIGINAL RECEIPT only. This includes your email receipt or original paper receipt if you made the purchase in-store.
Any items presented for return must be unopened and in original and unused condition. We reserve the right to inspect your item prior to issuing a refund. Any items found not to be in original and unused condition will not be accepted for return.
For exchanges we only accept damaged or defective items in exchange for the same items. In this event we recommend contacting the manufacturer first to resolve the issue. Often this will work to your benefit as we can only replace your item with the same model. The manufacturer may be able to find a better or newer model replacement for you by working with them directly.
WE ACCEPT RETURNS & EXCHANGES IN PERSON AND IN STORE ONLY.
PLEASE DO NOT MAIL US ANY ITEMS FOR RETURNS OR EXCHANGES.